Patient Satisfaction Survey We would be grateful if you would complete this survey regarding your experience at our pulmonary function laboratory. Our goal is to provide you with the highest quality of care/service and your opinion matters to us. What location were you seen at? ULC South ULC North ULC West ULC Hinton Therapist who performed your test How would you rate the ease of getting through to the clinic by phone? Poor Fair Good Very Good Excellent Did the booking staff clearly explain how to prepare for the test? eg: which medications to withhold, activities to avoid. Poor Fair Good Very Good Excellent Please rate the professionalism shown by our front desk staff. Poor Fair Good Very Good Excellent Was the wait time in the clinic prior to testing acceptable Poor Fair Good Very Good Excellent Was the therapist courteous to you? Poor Fair Good Very Good Excellent Was the therapist clear in explaining the test to you and what you could expect? Poor Fair Good Very Good Excellent Was the therapist able to answer all of your questions during the test? Poor Fair Good Very Good Excellent Was the testing area clean and free from clutter? Poor Fair Good Very Good Excellent Were you given clear instructions, follow up and education on your condition? Poor Fair Good Very Good Excellent Did you feel the length of time between visits was appropriate? Poor Fair Good Very Good Excellent Overall how would you rate your experience at our lab? Poor Fair Good Very Good Excellent How likely is it that you would recommend our clinic to a friend or family member? Very Likely Somewhat Likely Neutral Somewhat Unlikely Very Unlikely Please feel free to share with us any comments that will help us continually exceed your expectations. Thank you!
